sorry – The Viral Zone

Tag: sorry

The Sorry State of ‘Sorry’

The Sorry State of ‘Sorry’

Lifestyle
Anyone who knows me understands my management style is predicated on unconditional love. We need to provide people with a safe place where they can grow, try new things, fail and get stronger and smarter. We need to nurture innovation, and that requires faith in the process of learning from mistakes. It’s a trust thing, and if we trust anyone enough to employ them, we owe them a shot at redemption. That’s what good managers do. But that trust and freedom to fail also comes with an obligation. So, what should we do when people fail to learn from and correct bad habits -- when they act as if saying, “I’m sorry” is a get-out-of-jail-free card? I call this the “sorry pattern.” I believe it calls for a little tough love and a reminder that bad habits are a choice that carries consequences. We